Company Description

Ubike is a leading provider of bike leasing services in Belgium. Since 2016, we've been dedicated to transforming corporate mobility by making biking more accessible and appealing. Through innovative initiatives and a commitment to sustainability, we're helping companies and individuals shift towards a greener, healthier mode of transportation.

‍Role Description

As a Customer Success Representative at Ubike, you will be responsible for optimizing the day-to-day management, optimizing the after-sales service, providing comprehensive administrative support, and contributing to sales efforts to ensure customer satisfaction and business growth.

Your responsibilities will include:

• Liaising with corporate customers and ensuring that smooth and efficient service is provided for every client.
• Playing a crucial role in the onboarding of small-sized companies.
• Overseeing the insurance coverage for every delivered bike and acting as the liaison between cyclists and our Insurance/Assistance partners in case of incidents or breakdowns.
• Efficiently managing incoming billing.
• Contributing to sales strategies and initiatives by identifying upsell and cross-sell opportunities among existing customers to promote additional services and lease renewals.
• Working closely with the sales team to identify and implement strategies that enhance customer retention and acquisition.

You will be expected to work full-time in our Brussels Metropolitan Area office with flexibility to work remotely.

Qualifications

• Excellent time management and organizational skills
• Perfectly bilingual with fluent writing skills in both Dutch and French.
• Strong communication and writing abilities.
• Proficient in MS Office and administrative tasks.
• Creative and solution-oriented mindset.
• Prior experience in customer service and sales is a plus.

What we offer

• A full-time, permanent contract.
• Competitive salary package.
• Meal vouchers.
• 32 days of annual leave.
• A diverse role with engaging challenges.
• A dynamic work environment in a scale-up type SME.

Are you ready to be a part of our journey in revolutionizing corporate mobility? Join us at Ubike and make a difference!

📩 Interested candidates can send their CV and cover letter to florence@ubike.be or contact us at 02 626 20 50.

📍 Office: Rue Vautier 48, 1050 Bruxelles

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